Analysis of Student Satisfaction with the Aki University Student Portal Website Using the End User Computing Satisfaction (EUCS) Method

Maykel Andeska Barus; Harries Arizonia Ismail; Ana Wahyuni

doi:10.63922/ijeter.v4i03.5567

Maykel Andeska Barus Fakultas Teknik Dan Informatika Universitas AKI Semarang
Harries Arizonia Ismail Fakultas Teknik Dan Informatika Universitas AKI Semarang
Ana Wahyuni Fakultas Teknik Dan Informatika Universitas AKI Semarang

DOI: https://doi.org/10.63922/ijeter.v4i03.5567

Keywords: Accuracy, End User Computing Satisfaction, Information Systems, Student Satisfaction, Usability

Abstract

The development of information technology encourages universities to provide web-based academic services that are able to provide information quickly, accurately, and easily accessible. This study aims to analyze the influence of End User Computing Satisfaction (EUCS) dimensions on student satisfaction of AKI University Student Portal Website users. The study uses a quantitative approach with an explanatory research type. The study population was 3,138 active students of AKI University, while the sample was 110 respondents selected using a purposive sampling technique. The research instrument was a five-level Likert scale questionnaire that had met the validity and reliability tests. Data analysis was carried out using IBM SPSS 26 through descriptive statistical analysis, classical assumption tests, multiple linear regression, t-tests, F-tests, and coefficients of determination. The results of the study indicate that partially the variables Accuracy and Ease of Use have a significant effect on student satisfaction, while Content, Format, and Timeliness have no significant effect. Simultaneously, all EUCS dimensions have a significant effect on student satisfaction with an Adjusted R Square of 0.765. In conclusion, the EUCS method is able to explain student satisfaction with the AKI University Student Portal Website with Accuracy as the most dominant factor so that improving the quality of information and ease of use needs to be a priority in system development.

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