The Effect of Job Security, Employee Training, and Employee Empowerment on Job Satisfaction Among Generation Z Employees in the Banking Sector: The Mediating Role of Work Motivation
Keywords:
Banking sector, employee empowerment, employee training, Generation Z, job satisfaction
Abstract
This study aims to analyze the effects of job security, employee training, and employee empowerment on job satisfaction through work motivation as a mediating variable among Generation Z employees in the banking sector in DKI Jakarta. A quantitative approach was employed using a survey method involving 256 respondents selected through purposive sampling. Data were collected through a five-point Likert-scale questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS. The results show that job security has a positive and significant effect on work motivation (β = 0.179; t = 2.890; p = 0.004), employee training positively affects work motivation (β = 0.233; t = 4.095; p < 0.001), and employee empowerment also positively affects work motivation (β = 0.201; t = 3.041; p = 0.002). Work motivation has a positive and significant effect on job satisfaction (β = 0.397; t = 7.868; p < 0.001). Work motivation also significantly mediates the effects of job security (β = 0.071; p = 0.011), employee training (β = 0.093; p < 0.001), and employee empowerment (β = 0.080; p = 0.007) on job satisfaction. These findings indicate that strengthening job security, training, and employee empowerment can enhance work motivation and, subsequently, job satisfaction among Generation Z employees in the banking sector.
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Asamani, L., Acquah-Coleman, R., Senayah, W. K., & Oppong, S. (2025). Interactive roles of resource availability, role clarity and employee motivation in enhancing organisational effectiveness through employee performance and job satisfaction. Discover Psychology, 5, 12. https://doi.org/10.1007/s44202-025-00333-8
Bhatt, N., Chitranshi, J., & Mehta, M. (2022). Testing Herzberg’s two factor theory on millennials. Cardiometry, 22, 231–236. https://doi.org/10.18137/cardiome-try.2022.22.231236
Hajiali, I., Kessi, A. M. F., Budiandriani, B., Prihatin, E., & Sufri, M. M. (2022). Determination of Work Motivation, Leadership Style, Employee Competence on Job Satisfaction and Employee Performance. Golden Ratio of Human Resource Management, 2(1), 57–69. https://doi.org/10.52970/grhrm.v2i1.160
Islam, K. M. A., Islam, F., & Yasmin, S. (2024). Contextual determinants of employee motivation. Problems and Perspectives in Management, 22(3), 96–105. https://doi.org/10.21511/ppm.22(3).2024.08
Jufrizen, J., Rizki, B. O., & Arif, M. (2022). Mediation Role of Work Motivation: Organizational Commitment and Work Engagement on Employee Performance. International Journal of Business Economics (IJBE), 4(1), 18–33. https://doi.org/10.30596/ijbe.v4i1.10530
Kayar, S., & Yeşilada, T. (2024). Quartet of Sustainable Job Security, Job Performance, Organizational Commitment, and Motivation in an Emerging Economy: Focusing on Northern Cyprus. Sustainability, 16(16), 6764. https://doi.org/10.3390/su16166764
Mardiani, E., Haryaka, U., Aziza, F., Salabi, A., & Wibowo, T. S. (2024). The Influence of Work Competence on Work Productivity With Work Motivation as a Moderating Variable. Jurnal Ilmiah Edunomika, 8(2), 1–7. https://doi.org/10.29040/jie.v8i1.12019
Mohamed, B., Marane, R., & Asaad, Z. A. (2025). The Impact of Job Security on Turnover Intention: The Moderating Role of Compensation System and Performance Appraisal in Post COVID-19. International Review of Management and Marketing, 15(2), 285–299. https://doi.org/10.32479/irmm.17649
Nadhilah, M. K., Setiawan, M., & Susilowati, C. (2024). Work motivation and work-life balance on employee performance as mediated by job satisfaction. International Journal of Research in Business and Social Science, 13(7), 239–253. https://doi.org/10.20525/ijrbs.v13i7.3891
Nagpaul, T., Leong, C.-H., Toh, C.-S., Amir, A. Bin, Chin, R., & Tan, S. (2022). Exploring Job Satisfaction and Intentions to Quit among Security Officers: The Role of Work Hygiene and Motivator Factors. Social Sciences, 11(11), 497. https://doi.org/10.3390/socsci11110497
Novianti, I. E., & Ramli, A. H. (2023). The Influence Of Intrinsic And Extrinsic Motivation On Employee Engagement And Job Satisfaction In The Snack Food Industry. Jurnal Ilmiah Manajemen Kesatuan, 11(3), 1389–1400. https://doi.org/10.37641/jimkes.v11i3.2306
Perdana, J. H., Abduh, T., & Mardjuni, S. (2025). Analisis Pelatihan dan Profesionalisme terhadap Kinerja Karyawan melalui Motivasi Kerja pada Kantor BPJS Ketenagakerjaan Cabang Bone. Indonesian Journal of Business and Management, 8(1), 76–82. https://doi.org/10.35965/jbm.v8i1.5184
Raza, M. A., Zaheer, M. A., Ali, M., Chaudhary, S. I., Ejaz, R., & Khan, Z. (2023). Enhancing MNC Performance in Emerging Nations: An Integrated Model of Training and Development, Role Clarity, Motivation and Leadership. 12, 220–242.
Rosul, A. S., Malik, N., & Irawati, S. (2023). The Effect of Work Environment and Work Motivation on Employee Job Satisfaction at Perumda Air Minum Tugu Tirta Malang. Jurnal Manajemen Bisnis dan Kewirausahaan, 3(1), 80–88. https://doi.org/10.22219/jamanika.v3i01.25447
Siregar, S., Siallagan, H., & Ginting, G. (2022). Pengaruh motivasi kerja dan disiplin kerja terhadap kepuasan kerja serta dampaknya pada kinerja guru SMK. Jurnal Riset Manajemen dan Bisnis, 7(1), 1–10. https://doi.org/10.36407/jrmb.v7i1.555
Sugiarti, E. (2022). The Influence of Training, Work Environment and Career Development on Work Motivation That Has an Impact on Employee Performance at PT. Suryamas Elsindo Primatama In West Jakarta. International Journal of Artificial Intelligence Research, 6(1), 1–11. https://doi.org/10.29099/ijair.v6i1.304
Suryani, N. K., Santanu, G., & Karwini, N. K. (2023). Enhancing employee retention in the education sector: The role of training and satisfaction. Jurnal Siasat Bisnis, 27(2), 208–218. https://doi.org/10.20885/jsb.vol27.iss2.art6
Syah, T. Y. R., Sari, I., Rojuaniah, Hafidz, I. L. H., & Serkandi. (2024). Pengaruh Pembelajaran, Pengetahuan, Tunjangan, Motivasi, Kreativitas Dan Kepuasan Karyawan Terhadap Kinerja Karyawan Serta Pertumbuhan Karir Karyawan Di Divisi Engineering Pada Industri Konstruksi Di Indonesia. Cakrawala Repositori IMWI, 07(1), 94–118. https://doi.org/10.52851/cakrawala.v7i1.439
Widianto, S., & Rojuaniah. (2022). Pengaruh Bekerja Dari Rumah, Keseimbangan Kehidupan Kerja, Dan Stres Kerja Terhadap Kepuasan Kerja Di Perusahaan Spare Part Manufaktur Otomotif Kabupaten Bekasi Di Saat Pandemi Covid-19. SINOMIKA Journal: Publikasi Ilmiah Bidang Ekonomi dan Akuntansi, 1(3), 599–612. https://doi.org/10.54443/sinomika.v1i3.320
Published
2026-10-05
How to Cite
Chairunnisa, V., & Seto, S. (2026). The Effect of Job Security, Employee Training, and Employee Empowerment on Job Satisfaction Among Generation Z Employees in the Banking Sector: The Mediating Role of Work Motivation. International Journal of Economics, Business and Innovation Research, 5(06), 279-292. https://doi.org/10.63922/ijebir.v5i06.6793
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