The Effect of Work From Home on Job Satisfaction: The Mediating Roles of Work-Life Balance and Work Stress and the Moderating Role of Gender
Keywords:
Work From Home, Job Satisfaction, Work-Life Balance, Work Stress, Gender
Abstract
This study examines the effect of Work From Home on Job Satisfaction through the mediating roles of Work-Life Balance and Work Stress, as well as the moderating role of Gender among employees in the telecommunications industry in South Jakarta. A quantitative approach with a causal research design was employed. Data were collected through questionnaires from 150 employees selected using purposive sampling and analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM) with SmartPLS 4. The results show that Work From Home has a positive and significant effect on Job Satisfaction and Work-Life Balance, while it has a negative and significant effect on Work Stress. Work-Life Balance has a positive and significant effect on Job Satisfaction, whereas Work Stress has a negative and significant effect on Job Satisfaction. The findings also confirm that Work-Life Balance and Work Stress significantly mediate the relationship between Work From Home and Job Satisfaction. Furthermore, Gender significantly moderates the effect of Work From Home on Job Satisfaction. These findings indicate that effective Work From Home arrangements, supported by better work-life balance and lower work stress, can contribute to higher employee job satisfaction in the telecommunications industry.
References
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Suryaningtyas, D., Wilujeng, S., & Firdaus, R. M. (2022). Peran mediasi work life balance di antara work from home dan kepuasan kerja. MBR (Management and Business Review), 6(1), 138–152. https://doi.org/10.21067/mbr.v6i1.7026
Tsen, M. K., Gu, M., Tan, C. M., & Goh, S. K. (2023). Homeworking and Employee Job Stress and Work Engagement: A Multilevel Analysis from 34 European Countries. Social Indicators Research, 168(1–3), 511–538. https://doi.org/10.1007/s11205-023-03138-1
Wijaya, Lamsir, S., Miftah, M., Setiawati, L., & Mulyaraharjani, R. S. D. (2025). The Impact of Work From Home on Employee Performance and Job Satisfaction. Socius: Jurnal Penelitian Ilmu-Ilmu Sosial, 3(2), 339–345. https://doi.org/10.5281/zenodo.17105399
Wulida, T., Artatanaya, I. G., & Burgess, J. (2022). Asia Paci fi c Management Review Working from home effectiveness during Covid-19 : Evidence from university staff in Indonesia. Asia Pacific Management Review, 27(1), 50–57. https://doi.org/10.1016/j.apmrv.2021.05.002
Ahdianita, F. C. N., & Setyaningrum, R. P. (2024). The Effect of Work Flexibility, Work-Life Balance, and Job Satisfaction of Millennial Employees. Eduvest - Journal of Universal Studies, 4(04), 1875–1889. https://doi.org/10.59188/eduvest.v4i4.1116
Bolli, T., & Pusterla, F. (2025). Computers in Human Behavior Reports How working from home affects job satisfaction : Shedding light on the. Computers in Human Behavior Reports, 20, 100793. https://doi.org/10.1016/j.chbr.2025.100793
Damaihati, S., Sanusi, F., & Kambara, R. (2025). The Role of Job Satisfaction and Psychological Well-Being in Improving Employee Performance (Study in PT. IHI Power Service Indonesia). International Journal Management and Economic, 4(3), 30–39. https://doi.org/10.56127/ijme.v4i3.2253
Dewi, S. P., Sihite, M., & Nawasiah, N. (2026). Pengaruh Hybrid Work Dan Work Stress Terhadap Job Satisfaction Dengan Mediasi Work Life Balance Dan Job Security Sebagai Variabel Moderasi (Studi Kasus Pegawai Departemen Sumber Daya Manusia di Lembaga XYZ). Management Studies and Entrepreneurship Journal (MSEJ), 7(1), 72–88. https://doi.org/10.37385/msej.v7i1.9905
Ghifari, A., Budi, E. L., Zahira, S. E., & Rohman, A. (2024). The Effect of Work from Home on Job Satisfaction Post-Pandemic (The Effect of WFH on JS Post-Pandemic). Pakistan Journal of Life and Social Sciences, 22(2), 11363–11375. https://doi.org/10.57239/PJLSS-2024-22.2.00857
Handayani, S., Berliyanti, D. O., & Nilasari, M. (2024). The Effect of Work Stress on Turnover Intention Mediated by Employee Engagement and Job Satisfaction. Jurnal Economic Resource, 8(2), 1119–1133. https://doi.org/10.57178/jer.v8i2.1639
Helena, H., Ploszaj, B., Henrique, B., Fernandes, R., José, J., Viacava, C., & Cardoso, A. N. (2025). Understanding the associations between “work from home”, job satisfaction, work-life balance, stress, and gender in an organizational context of remote work. Discover Psychology, 5(1), 24. https://doi.org/10.1007/s44202-025-00342-7
Kismono, G., Paramita, W., Lintang, G. B., & Amankwah-amoah, J. (2023). Can acceptance promote life satisfaction during a work from home regime ? The mediating role of work-life balance and job stress. Cogent Business & Management, 10(2), 1–16. https://doi.org/10.1080/23311975.2023.2234130
Kowalski, K. B., Aruldoss, A., Gurumurthy, B., & Parayitam, S. (2022). Work-From-Home Productivity and Job Satisfaction: A Double-Layered Moderated Mediation Model. Sustainability, 14(18), 11179. https://doi.org/10.3390/su141811179
Missiliana, R., Tery, S., & Andrew, B. (2025). Workplace flexibility and subjective well-being : the role of work-life balance in Air Force women. Cogent Business & Management, 12(1). https://doi.org/10.1080/23311975.2025.2561239
Mustika, K., Tanuwijaya, J., & Gunawan, A. W. (2023). The Influence of Work-Life Balance on Work Engagement Through Job Stress and Job Satisfaction as Mediation in Construction Company Employees. Jurnal Economic Resource, 7(2), 307–321. https://doi.org/10.57178/jer.v7i2.1104
Nasution, P. S. (2026). The Influence of Work-Life Balance and Perceived Organizational Support on Employee Well-Being: The Mediating Role of Employee Job Satisfaction at PT. Pelabuhan Indonesia (Persero) Bengkulu Branch. Jurnal Manajemen Motivasi, 22(1), 1494–1505. https://doi.org/10.29406/jmm.v22i1.8717
Orešković, T., Milošević, M., Košir, B. K., Horvat, D., Glavaš, T., Sadarić, A., Knoop, C., & Orešković, S. (2023). Associations of working from home with job satisfaction, work-life balance, and working-model preferences. Frontiers in Psychology, 14, 1–8. https://doi.org/10.3389/fpsyg.2023.1258750
P, R. A., & Perwez, S. K. (2023). An Empirical Analysis of Work-life Balance on Work from Home during Covid-19 Pandemic: A Comparative Study on Men and Women. The Open Psychology Journal, 16, 1–10. https://doi.org/10.2174/0118743501275173231023102400
Rustan, A. F., Rahayu, M. K. P., & Surwanti, A. (2024). A Review of Work-Life Balance Trends in Remote Work. International Research Journal of Multidisciplinary Scope (IRJMS), 5(4), 316–330. https://doi.org/10.47857/irjms.2024.v05i04.01841
Suryaningtyas, D., Wilujeng, S., & Firdaus, R. M. (2022). Peran mediasi work life balance di antara work from home dan kepuasan kerja. MBR (Management and Business Review), 6(1), 138–152. https://doi.org/10.21067/mbr.v6i1.7026
Tsen, M. K., Gu, M., Tan, C. M., & Goh, S. K. (2023). Homeworking and Employee Job Stress and Work Engagement: A Multilevel Analysis from 34 European Countries. Social Indicators Research, 168(1–3), 511–538. https://doi.org/10.1007/s11205-023-03138-1
Wijaya, Lamsir, S., Miftah, M., Setiawati, L., & Mulyaraharjani, R. S. D. (2025). The Impact of Work From Home on Employee Performance and Job Satisfaction. Socius: Jurnal Penelitian Ilmu-Ilmu Sosial, 3(2), 339–345. https://doi.org/10.5281/zenodo.17105399
Wulida, T., Artatanaya, I. G., & Burgess, J. (2022). Asia Paci fi c Management Review Working from home effectiveness during Covid-19 : Evidence from university staff in Indonesia. Asia Pacific Management Review, 27(1), 50–57. https://doi.org/10.1016/j.apmrv.2021.05.002
Published
2026-10-05
How to Cite
Sari Kilauwan, F. P., Witjaksono, B., Astuti, P., & Lestari, U. D. (2026). The Effect of Work From Home on Job Satisfaction: The Mediating Roles of Work-Life Balance and Work Stress and the Moderating Role of Gender. International Journal of Economics, Business and Innovation Research, 5(06), 265-278. https://doi.org/10.63922/ijebir.v5i06.6768
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