The Effect of Job Stress on Turnover Intention Through Work-Related Burnout with the Moderating Role of Financial Dependence at PT Patra Jasa
Keywords:
Job Stress, Work-Related Burnout, Turnover Intention, Financial Dependence
Abstract
Job Stress is one of the factors that may increase employees’ Turnover Intention, particularly when prolonged work pressure develops into Work-Related Burnout. This study aims to examine the effect of Job Stress on Turnover Intention, both directly and indirectly through Work-Related Burnout, and to analyze the moderating role of Financial Dependence in the relationship between Work-Related Burnout and Turnover Intention among Facility Management Services (FMS) employees at PT Patra Jasa. This study employed a quantitative approach using a survey method. Data were collected from 120 employees selected through purposive sampling and analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM) with SmartPLS 4. The results show that Job Stress has a positive and significant effect on Turnover Intention and Work-Related Burnout. Work-Related Burnout has a positive and significant effect on Turnover Intention and significantly mediates the relationship between Job Stress and Turnover Intention. However, Financial Dependence does not significantly moderate the relationship between Work-Related Burnout and Turnover Intention. These findings indicate that managing Job Stress and preventing Work-Related Burnout are important for reducing Turnover Intention among employees at PT Patra Jasa.
References
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Salama, W., Abdou, A. H., Abo, S., Mohamed, K., & Shehata, H. S. (2022). Impact of Work Stress and Job Burnout on Turnover Intentions among Hotel Employees. International Journal of Environmental Research and Public Health, 19(15), 9724. https://doi.org/10.3390/ijerph19159724
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Silva, F. C. Da, Souza-Talarico, J. N., Borges, T. P., Kuba, G., & Turrini, R. N. T. (2025). Association Between Stress Mindset, Work-Related Stress and Burnout in Nursing Professionals: Empirical Research Quantitative. Nursing Open, 12(7), 1–9. https://doi.org/10.1002/nop2.70268
Üngüren, E., Onur, N., Demirel, H., & Tekin, Ö. A. (2024). The Effects of Job Stress on Burnout and Turnover Intention: The Moderating Effects of Job Security and Financial Dependency. Behavioral Sciences, 14(4), 322. https://doi.org/10.3390/bs14040322
Upadianti, L. P. S., & Surya, I. B. K. (2025). Job Stress and Work-Life Balance on Turnover Intention: The Mediating Role of Job Satisfaction. International Research Journal of Management, IT & Social Sciences, 12(4), 135–150. https://doi.org/10.21744/irjmis.v12n4.2520
Widyanata, J. A., & Dwiatmadja, C. (2024). Job Satisfaction and Turnover Intention: The Moderation Role of Financial Compensation. Quantitative Economics and Management Studies, 5(2), 245–252. https://doi.org/10.35877/454RI.qems2404
Yusnita, N., & Gursida, H. (2024). Work Stress, Job Burnout, and Turnover Intention among Micro, Small, and Medium Finance Company’s Employee. Jurnal Nusantara Aplikasi Manajemen Bisnis, 9(1), 48–59. https://doi.org/10.29407/nusamba.v9i1.20008
Alblihed, M., & Alzghaibi, H. A. (2022). The Impact of Job Stress, Role Ambiguity and Work–Life Imbalance on Turnover Intention during COVID-19: A Case Study of Frontline Health Workers in Saudi Arabia. International Journal of Environmental Research and Public Health, 19(20), 13132. https://doi.org/10.3390/ijerph192013132
Bai, Y., Zhou, J., & He, W. (2023). How Employee Job Burnout, Work Engagement, and Turnover Intention Relate to Career Plateau during the Epidemic. Social Sciences, 12(7), 394. https://doi.org/10.3390/socsci12070394
Chan, X. W., Brough, P., Wilkinson, A., & Lu, C. (2023). Work, life and COVID-19: a rapid review and practical recommendations for the post-pandemic workplace. Asia Pacific Journal of Human Resources, 61(2), 257–276. https://doi.org/10.1111/1744-7941.12355
Chen, G., Wang, J., Huang, Q., Sang, L., Yan, J., Chen, R., & Cheng, J. (2024). Social support, psychological capital, multidimensional job burnout, and turnover intention of primary medical staff: a path analysis drawing on conservation of resources theory. Human Resources for Health, 22(1), 1–14. https://doi.org/10.1186/s12960-024-00915-y
Hair, J., & Alamer, A. (2022). Partial Least Squares Structural Equation Modeling (PLS-SEM) in second language and education research: Guidelines using an applied example. Research Methods in Applied Linguistics, 1(3), 100027. https://doi.org/10.1016/j.rmal.2022.100027
Haria, W. A., Tanuwijaya, J., Zeyrofi, M., & Nor, N. M. (2026). Pengaruh Work Stress dan Workplace Bullying yang Dimediasi Job Burnout Terhadap Turnover Intention. Business Management Journal, 22(1), 16–29. https://doi.org/10.30813/bmj.v22i1.9007
Kurnia, D. I., Noermijati, & Juwita, H. A. J. (2026). How Workload Leads to Burnout: The Mediating Roles of Job Stress and Work-Life Balance. Jurnal Manajemen, 30(01), 52–73. https://doi.org/10.24912/jm.v30i1.3615
Kurniawaty, & Tawil, M. R. (2023). The Effect of Effort-Reward Imbalance on Turnover Intention Mediated by Burnout and Work Stress in Contract Nurses. Jurnal Aplikasi Manajemen, 21(3), 763–783. https://doi.org/10.21776/ub.jam.2023.021.03.15
Lasmi, N. W., & Putra, K. W. S. (2024). Stress Fallout: How Burnout Fuels Employee Turnover. JBMP (Jurnal Bisnis, Manajemen dan Perbankan), 10(02), 149–159. https://doi.org/10.21070/jbmp.v10i2.1942
Lineuwih, I. I., Sariwulan, T., & Fidhyallah, N. F. (2022). Pengaruh Beban Kerja, Stres Kerja, dan Work Family Conflict Terhadap Burnout Karyawan. Jurnal Bisnis, Manajemen, dan Keuangan, 3(3), 879–890. https://doi.org/10.21009/jbmk.0303.20
Nuraini, Astiena, A. K., & Lita, R. P. (2025). The Effect of Burnout on Turnover Intention with Job Satisfaction as an Intervening Variable. Journal La Medihealtico, 06(05), 1401–1418. https://doi.org/10.37899/journallamedihealtico.v6i5.2710
Pujiastri, R., & Negoro, D. A. (2023). The Role of Quality of Work Life on Job Stress and Turnover Intention Mediated by Job Satisfaction of Private Teachers in Tangerang District. Jurnal Manajemen Indonesia, 23(2), 176–184. https://doi.org/10.25124/jmi.v23i2.4620
Salama, W., Abdou, A. H., Abo, S., Mohamed, K., & Shehata, H. S. (2022). Impact of Work Stress and Job Burnout on Turnover Intentions among Hotel Employees. International Journal of Environmental Research and Public Health, 19(15), 9724. https://doi.org/10.3390/ijerph19159724
Sari, S. A., Utami, E. M., & Rahmawati, F. (2026). Work Life Balance and Work Stress on Turnover Intention Mediated Job Satisfaction. Majapahit Journal of Islamic Finance and Management, 6(1), 985–1001. https://doi.org/10.31538/mjifm.v6i1.824
Silva, F. C. Da, Souza-Talarico, J. N., Borges, T. P., Kuba, G., & Turrini, R. N. T. (2025). Association Between Stress Mindset, Work-Related Stress and Burnout in Nursing Professionals: Empirical Research Quantitative. Nursing Open, 12(7), 1–9. https://doi.org/10.1002/nop2.70268
Üngüren, E., Onur, N., Demirel, H., & Tekin, Ö. A. (2024). The Effects of Job Stress on Burnout and Turnover Intention: The Moderating Effects of Job Security and Financial Dependency. Behavioral Sciences, 14(4), 322. https://doi.org/10.3390/bs14040322
Upadianti, L. P. S., & Surya, I. B. K. (2025). Job Stress and Work-Life Balance on Turnover Intention: The Mediating Role of Job Satisfaction. International Research Journal of Management, IT & Social Sciences, 12(4), 135–150. https://doi.org/10.21744/irjmis.v12n4.2520
Widyanata, J. A., & Dwiatmadja, C. (2024). Job Satisfaction and Turnover Intention: The Moderation Role of Financial Compensation. Quantitative Economics and Management Studies, 5(2), 245–252. https://doi.org/10.35877/454RI.qems2404
Yusnita, N., & Gursida, H. (2024). Work Stress, Job Burnout, and Turnover Intention among Micro, Small, and Medium Finance Company’s Employee. Jurnal Nusantara Aplikasi Manajemen Bisnis, 9(1), 48–59. https://doi.org/10.29407/nusamba.v9i1.20008
Published
2026-10-05
How to Cite
Tri Hasanah, P., Dimas Angga Negoro, Abdul Haeba Ramli, & Suryari Purnama. (2026). The Effect of Job Stress on Turnover Intention Through Work-Related Burnout with the Moderating Role of Financial Dependence at PT Patra Jasa. International Journal of Economics, Business and Innovation Research, 5(06), 250-264. https://doi.org/10.63922/ijebir.v5i06.6767
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