"Unveiling Research Trends and Intellectual Structure of Strategic Employee Experience and Innovative Work Behavior: A Bibliometric Science Mapping Study"
Keywords:
Keywords: strategic employee experience; innovative work behavior; bibliometric analysis; science mapping; human resource management.
Abstract
This article aims to map research trends and intellectual structures on strategic employee experience and innovative work behavior (IWB), which have been developing rapidly but remain theoretically and thematically fragmented. Using bibliometric performance analysis and science mapping approaches, this study analyzed 364 English-language articles published between 2021 and 2025 and indexed in Scopus and Google Scholar. Data were collected through systematic keyword searches related to strategic employee experience and IWB, selected using the PRISMA protocol, and analyzed using VOSviewer to generate network, overlay, density, and co-author collaboration visualizations. The findings indicate that both concepts are closely connected to the themes of digitalization, sustainability, human capital, leadership, knowledge management, and innovation. However, an explicit link between strategic employee experience as an enabler and IWB as a behavioral output has not yet become a primary conceptual pathway. Cluster analysis identified twelve thematic groups integrating issues such as AI, metaverse, green innovation, ESG, digital transformation, and the circular economy, while a map of author collaborations revealed the dominance of a few research communities and the weakness of collaborative bridges across clusters and countries. The theoretical implications emphasize the need for integration of Social Exchange Theory, JD-R Theory, Resource-Based View, and Social Cognitive Theory in explaining the mechanism of employee experience–IWB in the digital and sustainability context, while the practical implications underline the importance of strategic employee experience design as an investment to strengthen individual and organizational innovation capacity.
References
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Król, M., & Karczewska, M. (2024). The employee experience’s paradigm applicability in relation to hybrid and remote working. Scientific Papers of Silesian University of Technology Organization and Management Series, 2024(206), 383. https://doi.org/10.29119/1641-3466.2024.206.22
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Liu, C. Y. N., Jin, B., Choi, S.-H., & Ren, G. (2025). The Evolving Complexity of Wellness Tourism: A Multidisciplinary Framework for Future Research. International Journal of Tourism Research, 27(6). https://doi.org/10.1002/jtr.70149
Malik, A., Budhwar, P., Mohan, H., & Srikanth, N. R. (2022). Employee experience –the missing link for engaging employees: Insights from an MNE’s AI‐based HR ecosystem. Human Resource Management, 62(1), 97. https://doi.org/10.1002/hrm.22133
Mensah, I. A., Narra, S., Ahiekpor, J. C., & Asiedu, N. Y. (2026). Refuse-derived fuel gasification for energy production: a science mapping analysis and systematic literature review. Frontiers in Environmental Science, 14. https://doi.org/10.3389/fenvs.2026.1757418
Mukhtar, B., Shad, M. K., Woon, L. F., & Waqas, A. (2023). ESG Practices to Foster Green Innovation with Moderating Role of Innovation Orientation: A Conceptual Framework for the Manufacturing Organizations. Research Square (Research Square). https://doi.org/10.21203/rs.3.rs-3228870/v1
Nair, A. J., Manohar, S., & B., S. R. A. (2025). Self sovereign identity in e-governance: blockchain solutions for fintech compliance and citizen-centric financial services. Humanities and Social Sciences Communications, 12(1). https://doi.org/10.1057/s41599-025-05880-y
Opland, L. E., Bley, K., & Pappas, I. O. (2025). The Motivation Behind Employee-driven Digital Innovation. Scandinavian Journal of Information Systems, 37(1), 7. https://doi.org/10.17705/3sjis/037.01
Panneerselvam, S., & Balaraman, K. (2022). Employee experience: the new employee value proposition. Strategic HR Review, 21(6), 201. https://doi.org/10.1108/shr-08-2022-0047
Patil, R. S., Raheja, D., Nair, L. R. R., Deshpande, A., & Mittal, A. (2023). The Power of Psychological Safety: Investigating its Impact on Team Learning, Team Efficacy, and Team Productivity. The Open Psychology Journal, 16(1). https://doi.org/10.2174/18743501-v16-230727-2023-36
Qin, X., Huang, Y.-N., Hu, Z., Kai-yan, C., Li, L., Wang, R. S., & Wang, B. (2023). Human resource management research in healthcare: a big data bibliometric study [Review of Human resource management research in healthcare: a big data bibliometric study]. Human Resources for Health, 21(1). BioMed Central. https://doi.org/10.1186/s12960-023-00865-x
Raghu, S., & D Souza, L. B. (2024). “The Impact of Organizational Climate on the Well-being and Performance of Healthcare Professionals”: A Comprehensive Systematic Review of Modern Healthcare Workplace and Further Research Agendas.
Raksakhwamdee, W., Pruetipibultham, O., & Crocco, O. S. (2025). The Shifting Landscape of Employee Experience: Flexibility, Digital Connectivity, and Well-Being. Advances in Developing Human Resources, 28(1), 72. https://doi.org/10.1177/15234223251407564
Siahaan, J. R., Pagalung, G., Demmallino, E. B., Saleng, A., Sulaiman, A. A., & Nagu, N. (2025). Reframing Sustainability in Post-Mining Landscapes: A Foundational Framework for Institutional and Behavioral Integration in Indonesia. Sustainability, 17(12), 5278. https://doi.org/10.3390/su17125278
Tuyet, N. T. B., Doan, T. N., Ta, T. T., Tran, H. T., Nguyen, D. A., Pham, M. A., Nguyen, T. H., & Nguyen, P. T. (2025). Factors affecting the intention of adopting cloud-based accounting strategy: The case of micro, small, and medium-sized enterprises. Corporate and Business Strategy Review, 6(4), 194. https://doi.org/10.22495/cbsrv6i4art18
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User Acceptance of Information Technology: Toward a Unified View. SSRN Electronic Journal. https://papers.ssrn.com/sol3/Delivery.cfm/SSRN_ID3682309_code1767496.pdf?abstractid=3375136&mirid=1
Wang, X., & Lin, L. (2025). The innovation paradox in human-AI symbiosis: ambidextrous effects of AI technology adoption on innovative behavior. Frontiers in Artificial Intelligence, 8. https://doi.org/10.3389/frai.2025.1635246
Wu, H., & Lv, H. (2024). A meta-analysis on social exchange relationships and employee innovation in teams. Humanities and Social Sciences Communications, 11(1). https://doi.org/10.1057/s41599-024-04101-2
Yang, P., & Zhang, S. (2025). Employee experience: conceptualization, scale development, and validation. Humanities and Social Sciences Communications, 12(1). https://doi.org/10.1057/s41599-025-04926-5
Yıldız, B., Uzun, S., & Coşkun, S. S. (2017). Drivers of innovative behaviors: The moderator roles of perceived organizational support and psychological empowerment. International Journal of Organizational Leadership, 6(3), 341. https://doi.org/10.33844/ijol.2017.60255
Yusop, Y., Zahari, A. R. B., & Isa, S. M. (2024). Innovative Work Behaviour Research Trends: A Bibliometric Analysis Over Two Decades. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.4952033
Yuwanda, T., Fadhlan, A., & Daud, I. (2023). Building Competitive Advantage through Human Capital and the Impact on Business Performance: Analysis at Individual and Organizational Level. Jurnal Dinamika Manajemen, 14(1), 72. https://doi.org/10.15294/jdm.v14i1.38384
Arshad, B., Hassan, H., & Azam, A. (2024). The impact of employees’ experience of high-performance work systems on innovative behavior in professional service firms. Frontiers in Psychology, 14. https://doi.org/10.3389/fpsyg.2023.1324474
Bieńkowska, A., Tworek, K., Voropai, O., & Zimmer, J. (2025). Human-centric approach to creating sustainable innovation in the context of Industry 5.0. Entrepreneurial Business and Economics Review, 13(3), 115. https://doi.org/10.15678/eber.2025.130306
Chen, H., Tsang, Y. P., & Wu, C. H. (2023). When text mining meets science mapping in the bibliometric analysis: A review and future opportunities. International Journal of Engineering Business Management, 15. https://doi.org/10.1177/18479790231222349
Chen, S., Li, Y., & Chen, Y. (2026). How School Digital Culture Relates to K-12 Teachers’ ICT-Enabled Productivity: Roles of Techno-Stressors and Emotional Exhaustion. https://doi.org/10.1111/ejed.70485
Contreras, F., Espinosa, J. C., Dornberger, U., & Acosta, Y. Á. C. (2017). Leadership and Employees’ Innovative Work Behavior: Test of a Mediation and Moderation Model. Asian Social Science, 13(9), 9. https://doi.org/10.5539/ass.v13n9p9
Córdova-Buiza, F., Medina‐Viruel, M. J., & Gálvez, J. C. P. (2025). Community-based rural tourism: a mapping technique analysis study from 2005 to 2023. Humanities and Social Sciences Communications, 12(1). https://doi.org/10.1057/s41599-025-04746-7
de Villiers, R., Kunz, R., Papageorgiou, E., Thompson, T., van der Merwe, R., Viviers, H., Ntisana, T., de Jager, P., Cramer, R., Dempsey, K., Ramsarghey, K., Enslin, Z., & Herbert, S. (2021). 2021 Southern African Accounting Association Regional Conference Proceedings.
Desta, A., Tadesse, W., & Mulusew, W. (2022). Examining the Relationship between Aspects of Human Capital Management and Employee Job Performance: Mediating Role of Employee Engagement and Moderating Role of Perceived Organizational Support. International Journal of Organizational Leadership, 11, 64. https://doi.org/10.33844/ijol.2022.60340
Ebrahim, Z. B., Ismail, I., & Kassim, E. S. (2023). A Conceptual Review of the Determinants of Employee Innovative Work Behavior [Review of A Conceptual Review of the Determinants of Employee Innovative Work Behavior]. Information Management and Business Review, 15, 239. International Foundation for Research and Development. https://doi.org/10.22610/imbr.v15i4(si)i.3598
Elsamani, Y., Mejía, C., & Kajikawa, Y. (2023). Employee well-being and innovativeness: A multi-level conceptual framework based on citation network analysis and data mining techniques [Review of Employee well-being and innovativeness: A multi-level conceptual framework based on citation network analysis and data mining techniques]. PLoS ONE, 18(1). Public Library of Science. https://doi.org/10.1371/journal.pone.0280005
Fahlevi, M., Aljuaid, M., & Saniuk, S. (2022). Leadership Style and Hospital Performance: Empirical Evidence From Indonesia. Frontiers in Psychology, 13, 911640. https://doi.org/10.3389/fpsyg.2022.911640
Halim, A., Susianah, S., Gunawan, G., Mansyur, Abd., & Tirtawana, M. (2024). Human Resource Management Strategy: Integrating Psychological Perspectives through Qualitative Description and Literature Review. Golden Ratio of Human Resource Management, 4(2), 110. https://doi.org/10.52970/grhrm.v4i2.484
Hanafi, I. I., Alhabsji, T., Hidayat, K., & Darmawan, A. (2025). Entrepreneurial Leadership and Patient Loyalty in Indonesian Hospitals: The Roles of Corporate Governance, Service Quality, and Patient Satisfaction. https://doi.org/10.12688/f1000research.166837.2
He, K., Bouncken, R. B., Kiani, A., & Kraus, S. (2024). The role of strategic orientations for digital innovation: When entrepreneurship meets sustainability. Technological Forecasting and Social Change, 205, 123503. https://doi.org/10.1016/j.techfore.2024.123503
Jankelová, N., Mišún, J., & Joniaková, Z. (2024). The Role of Innovative Work Behavior, Teamwork Climate, and Information Sharing in Enhancing the Innovative Performance of Energy Companies. European Journal of Sustainable Development, 13(1), 127. https://doi.org/10.14207/ejsd.2024.v13n1p127
Kastrin, A., & Hristovski, D. (2021). Scientometric analysis and knowledge mapping of literature-based discovery (1986–2020). Scientometrics, 126(2), 1415. https://doi.org/10.1007/s11192-020-03811-z
Kess-Momoh, A. J., Tula, S. T., Bello, B. G., Omotoye, G. B., & Daraojimba, A. I. (2024). Strategic human resource management in the 21st century: A review of trends and innovations. World Journal of Advanced Research and Reviews, 21(1), 746. https://doi.org/10.30574/wjarr.2024.21.1.0105
Król, M., & Karczewska, M. (2024). The employee experience’s paradigm applicability in relation to hybrid and remote working. Scientific Papers of Silesian University of Technology Organization and Management Series, 2024(206), 383. https://doi.org/10.29119/1641-3466.2024.206.22
Lenart-Gansiniec, R., Sypniewska, B. A., & Chen, J. (2023). Innovation-driven human resource management practices: A systematic review, integrative framework, and future research directions. Journal of Entrepreneurship Management and Innovation, 19(2), 7. https://doi.org/10.7341/20231921
Lipka, A. (2023). Employee Experience Models – a Comparative Analysis. Notes on the Methodology of Global Research on Employees’ Experiences and Their Perceptions of the Meaning of Work. Acta Universitatis Lodziensis Folia Oeconomica, 3(364), 52. https://doi.org/10.18778/0208-6018.364.04
Liu, C. Y. N., Jin, B., Choi, S.-H., & Ren, G. (2025). The Evolving Complexity of Wellness Tourism: A Multidisciplinary Framework for Future Research. International Journal of Tourism Research, 27(6). https://doi.org/10.1002/jtr.70149
Malik, A., Budhwar, P., Mohan, H., & Srikanth, N. R. (2022). Employee experience –the missing link for engaging employees: Insights from an MNE’s AI‐based HR ecosystem. Human Resource Management, 62(1), 97. https://doi.org/10.1002/hrm.22133
Mensah, I. A., Narra, S., Ahiekpor, J. C., & Asiedu, N. Y. (2026). Refuse-derived fuel gasification for energy production: a science mapping analysis and systematic literature review. Frontiers in Environmental Science, 14. https://doi.org/10.3389/fenvs.2026.1757418
Mukhtar, B., Shad, M. K., Woon, L. F., & Waqas, A. (2023). ESG Practices to Foster Green Innovation with Moderating Role of Innovation Orientation: A Conceptual Framework for the Manufacturing Organizations. Research Square (Research Square). https://doi.org/10.21203/rs.3.rs-3228870/v1
Nair, A. J., Manohar, S., & B., S. R. A. (2025). Self sovereign identity in e-governance: blockchain solutions for fintech compliance and citizen-centric financial services. Humanities and Social Sciences Communications, 12(1). https://doi.org/10.1057/s41599-025-05880-y
Opland, L. E., Bley, K., & Pappas, I. O. (2025). The Motivation Behind Employee-driven Digital Innovation. Scandinavian Journal of Information Systems, 37(1), 7. https://doi.org/10.17705/3sjis/037.01
Panneerselvam, S., & Balaraman, K. (2022). Employee experience: the new employee value proposition. Strategic HR Review, 21(6), 201. https://doi.org/10.1108/shr-08-2022-0047
Patil, R. S., Raheja, D., Nair, L. R. R., Deshpande, A., & Mittal, A. (2023). The Power of Psychological Safety: Investigating its Impact on Team Learning, Team Efficacy, and Team Productivity. The Open Psychology Journal, 16(1). https://doi.org/10.2174/18743501-v16-230727-2023-36
Qin, X., Huang, Y.-N., Hu, Z., Kai-yan, C., Li, L., Wang, R. S., & Wang, B. (2023). Human resource management research in healthcare: a big data bibliometric study [Review of Human resource management research in healthcare: a big data bibliometric study]. Human Resources for Health, 21(1). BioMed Central. https://doi.org/10.1186/s12960-023-00865-x
Raghu, S., & D Souza, L. B. (2024). “The Impact of Organizational Climate on the Well-being and Performance of Healthcare Professionals”: A Comprehensive Systematic Review of Modern Healthcare Workplace and Further Research Agendas.
Raksakhwamdee, W., Pruetipibultham, O., & Crocco, O. S. (2025). The Shifting Landscape of Employee Experience: Flexibility, Digital Connectivity, and Well-Being. Advances in Developing Human Resources, 28(1), 72. https://doi.org/10.1177/15234223251407564
Siahaan, J. R., Pagalung, G., Demmallino, E. B., Saleng, A., Sulaiman, A. A., & Nagu, N. (2025). Reframing Sustainability in Post-Mining Landscapes: A Foundational Framework for Institutional and Behavioral Integration in Indonesia. Sustainability, 17(12), 5278. https://doi.org/10.3390/su17125278
Tuyet, N. T. B., Doan, T. N., Ta, T. T., Tran, H. T., Nguyen, D. A., Pham, M. A., Nguyen, T. H., & Nguyen, P. T. (2025). Factors affecting the intention of adopting cloud-based accounting strategy: The case of micro, small, and medium-sized enterprises. Corporate and Business Strategy Review, 6(4), 194. https://doi.org/10.22495/cbsrv6i4art18
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User Acceptance of Information Technology: Toward a Unified View. SSRN Electronic Journal. https://papers.ssrn.com/sol3/Delivery.cfm/SSRN_ID3682309_code1767496.pdf?abstractid=3375136&mirid=1
Wang, X., & Lin, L. (2025). The innovation paradox in human-AI symbiosis: ambidextrous effects of AI technology adoption on innovative behavior. Frontiers in Artificial Intelligence, 8. https://doi.org/10.3389/frai.2025.1635246
Wu, H., & Lv, H. (2024). A meta-analysis on social exchange relationships and employee innovation in teams. Humanities and Social Sciences Communications, 11(1). https://doi.org/10.1057/s41599-024-04101-2
Yang, P., & Zhang, S. (2025). Employee experience: conceptualization, scale development, and validation. Humanities and Social Sciences Communications, 12(1). https://doi.org/10.1057/s41599-025-04926-5
Yıldız, B., Uzun, S., & Coşkun, S. S. (2017). Drivers of innovative behaviors: The moderator roles of perceived organizational support and psychological empowerment. International Journal of Organizational Leadership, 6(3), 341. https://doi.org/10.33844/ijol.2017.60255
Yusop, Y., Zahari, A. R. B., & Isa, S. M. (2024). Innovative Work Behaviour Research Trends: A Bibliometric Analysis Over Two Decades. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.4952033
Yuwanda, T., Fadhlan, A., & Daud, I. (2023). Building Competitive Advantage through Human Capital and the Impact on Business Performance: Analysis at Individual and Organizational Level. Jurnal Dinamika Manajemen, 14(1), 72. https://doi.org/10.15294/jdm.v14i1.38384
Published
2026-05-26
How to Cite
Lusiana, H., Firdaus, Mursanto, & Niti Lestari. (2026). "Unveiling Research Trends and Intellectual Structure of Strategic Employee Experience and Innovative Work Behavior: A Bibliometric Science Mapping Study". International Journal of Economics, Business and Innovation Research, 5(03), 3034-3064. https://doi.org/10.63922/ijebir.v5i03.3638
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