The Effect Of Work Motivation On Employee Performance With Job Satisfaction As A Mediating Variable

Robi Nopandi; Nova Mardiana

doi:10.63922/ijebir.v5i02.2932

Robi Nopandi Department of Management, Faculty of Economics and Business, Universitas Lampung, Indonesia.
Nova Mardiana Department of Management, Faculty of Economics and Business, Universitas Lampung, Indonesia.

DOI: https://doi.org/10.63922/ijebir.v5i02.2932

Keywords: Work Motivation, Job Satisfaction, Employee Performance

Abstract

Human resources play a strategic role in the hospitality industry because service quality is largely determined by employee performance. Three-star hotels in Bandar Lampung face intense competition, fluctuations in occupancy rates, and high service demands, making it important to improve employee performance. One factor that influences employee performance is work motivation, but high motivation does not necessarily result in optimal performance without the support of job satisfaction. Therefore, job satisfaction is seen as a variable that mediates the influence of work motivation on employee performance.This study uses a quantitative approach with purposive sampling techniques for employees of 3-star hotels in Bandar Lampung. Data collection was conducted by distributing questionnaires to 114 respondents who met the research criteria. The data obtained was then analyzed using Partial Least Squares (PLS)-based Structural Equation Modeling (SEM) with the help of SmartPLS 4.0 software.The results of this study indicate that it supports the proposed hypothesis, namely that work motivation has a positive and significant effect on employee performance at 3-star hotels in Bandar Lampung. Furthermore, job satisfaction was found to mediate the relationship between work motivation and employee performance at 3-star hotels in Bandar Lampung. These findings imply that hotel management needs to improve working conditions, increase job satisfaction through fair systems, and strengthen training and interpersonal skills in order to encourage optimal employee performance.

References

Azmy, A., & Sigalingging, H. (2025). Predictors of employee performance at electronic manufacturing company: Job satisfaction as mediation. Binus Business Review, 16(1), 39–56. https://doi.org/10.21512/bbr.v16i1.11954
Badan Pusat Statistik Provinsi Lampung. (2024). Tingkat Penghunian Kamar Hotel Berbintang. BPS Lampung.
Bashir, A., Amir, A., Jawaad, M., & Hasan, T. (2020). Work conditions and Job performance: An indirect conditional effect of motivation. Cogent Business & Management, 7(1), 1801961. https://doi.org/10.1080/23311975.2020.1801961
Elamalki, D., Kaddar, A., & Beniich, N. (2024). Impact of motivation on the job performance of public sector employees: the case of Morocco. Future Business Journal, 10(1), 53. https://doi.org/10.1186/s43093-024-00342-4
Hair, J., Black, W., Babin, B., & Anderson, R. (2018). Multivariate data analysis (8th ed.). Cengage Learning EMEA.
Hanafi, B. D., & Yohana, C. (2017). Pengaruh motivasi, dan lingkungan kerja, terhadap kinerja karyawan, dengan kepuasan kerja sebagai variabel mediasi pada PT BNI Lifeinsurance. Jurnal Pendidikan Ekonomi Dan Bisnis (JPEB), 5(1), 73–89. https://doi.org/10.21009/JPEB.005.1.6
Hilya, S., & Ferdian, F. (2024). Pengaruh lingkungan kerja dan kompensasi terhadap retensi karyawan di Grand Rocky Hotel Bukittinggi. Jurnal Manajemen Perhotelan Dan Pariwisata, 7(2), 140–149. https://doi.org/10.23887/jmpp.v7i2.83630
Kamel, N. J., & Hassanin, A. M. (2022). The Impact of Human Resources Management Practices on Organizational Performance in Hotels. Maǧallaẗ Kulliyyaẗ Al-Siāḥaẗ Wa al-Fanādiq (Ǧāmi’aẗ al-Mansoura), 12(12), 413–442. https://doi.org/10.21608/mkaf.2022.276098
Karatepe, O. M., & Tekinkus, M. (2006). The effects of work‐family conflict, emotional exhaustion, and intrinsic motivation on job outcomes of front‐line employees. International journal of bank marketing, 24(3), 173-193. http://dx.doi.org/10.1108/02652320610659021
Kurniawan, I. S., & Al Rizki, F. (2022). Pengaruh stres kerja, beban kerja dan motivasi kerja terhadap kinerja karyawan PT Perkebunan Mitra Ogan. Jurnal Sosial Dan Sains, 2(1), 104–110. https://doi.org/10.36418/sosains.v2i1.316
Nurcahyo, R., Fitriyani, A., & Hudda, I. N. (2017). The Influence of Facility and Service Quality Towards Customer Satisfaction and Its Impact on Customer Loyalty in Borobudur Hotel in Jakarta. Binus Business Review, 8(1), 23–29. https://doi.org/10.21512/BBR.V8I1.1790
Riyanto, S., Endri, E., & Herlisha, N. (2021). Effect of work motivation and Job satisfaction on employee performance: Mediating role of employee
Syahreza, D. S., Hakim, A. Z., Siregar, N. Z., Yulia, D., & Nasution, A. H. (2023). Keunggulan bersaing: Manajemen strategi sumber daya manusia. Jurnal Ilmiah Ekonomi Dan Manajemen, 1(4), 100–111. https://doi.org/10.61722/jiem.v1i4.314
Wardiansyah, D. R., Indrawati, N. K., & Kurniawati, D. T. (2024). The effect of employee motivation and employee engagement on Job performance mediated by Job satisfaction. International Journal of Research in Business and Social Science, 13(1), 220–231. https://doi.org/10.20525/ijrbs.v13i1.3133
Wijaya, F. A., & Prawitowati, T. (2023). Pengaruh motivasi terhadap kinerja karyawan yang dimediasi kepuasan kerja pada PT Panca Perkasa Laksana. Ekonomis: Journal of Economics and Business, 7(2), 1165–1171. https://doi.org/10.33087/ekonomis.v7i2.993.