The Effect of Organizational Citizenship Behaviour (OCB) on Employee Performance with Work Overload as a Mediating Variable at PT Tuntun Sekuritas Indonesia

Reizha Nurul Huda; Habibullah Jimad; Ribhan

doi:10.63922/ijebir.v5i02.2927

Reizha Nurul Huda Faculty of Economics and Business, University of Lampung, Indonesia
Habibullah Jimad Faculty of Economics and Business, University of Lampung, Indonesia
Ribhan Faculty of Economics and Business, University of Lampung, Indonesia

DOI: https://doi.org/10.63922/ijebir.v5i02.2927

Keywords: Organizational Citizenship Behavior, Work Overload, Employee Performance, Structural Equation Modeling.

Abstract

This study aims to analyze the effect of Organizational Citizenship Behavior (OCB) on employee performance, with work overload as a mediating variable at PT Tuntun Sekuritas Indonesia. The study adopts a quantitative approach using a survey method. Data were collected through questionnaires distributed to employees of PT Tuntun Sekuritas Indonesia and analyzed using Structural Equation Modeling (SEM) with the assistance of AMOS software. The results of the analysis indicate that Organizational Citizenship Behavior (OCB) has a positive and significant effect on employee performance. However, based on the Sobel test results, work overload is not proven to mediate the relationship between OCB and employee performance. This finding suggests that the influence of OCB on employee performance occurs directly rather than through an increased workload mechanism. The results imply that employees’ extra-role behaviors play an important role in enhancing performance in securities companies. Nevertheless, organizations still need to manage workloads proportionally to ensure that OCB does not lead to long-term work fatigue. This study is expected to contribute theoretically to the development of organizational behavior literature and practically to serve as a consideration for management in human resource management.

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