Does the Enterprise Risk Management Approach Optimize Operational Risk Control? A Case Study of LPG Distribution at UD Sumber Barokah

Juan Bagus Irianto; Choirum Rindah Istiqaroh; Mohammad Sofyan

doi:10.63922/ijbqr.v4i03.5255

Juan Bagus Irianto Universitas Merdeka Madiun, Indonesia
Choirum Rindah Istiqaroh Universitas Merdeka Madiun, Indonesia
Mohammad Sofyan Universitas Merdeka Madiun, Indonesia

DOI: https://doi.org/10.63922/ijbqr.v4i03.5255

Keywords: Enterprise Risk Management, Mitigation Strategy, Operational Risk, Subsidized LPG, SME

Abstract

Operational risks represent an inevitable challenge for small and medium-sized enterprises (SMEs) involved in energy distribution, yet systematic risk management applications within local distribution networks remain underrepresented. Therefore, this study examines operational risk identification, risk levels, and control systems using the Enterprise Risk Management (ERM) approach at UD Sumber Barokah in Dagangan Village, Madiun, Indonesia. A descriptive qualitative research design was adopted, while purposive sampling was utilized to select key informants, including the business owner, warehouse staff, delivery drivers, and active consumers. Primary and secondary data were gathered through direct observations, semi-structured interviews, and documentation, and analyzed using the Miles and Huberman interactive model, with validity secured via source and method triangulation. The results identified 13 distinct operational risk events classified into Human Risk, Internal Process Risk, External Risk, and Compliance and Environmental Risk. Evaluation based on the eight COSO ERM components indicated that the enterprise's current risk control mechanisms remain reactive and traditional, with critical vulnerabilities stemming from a complete lack of written Standard Operating Procedures (SOPs) and manual record-keeping. The study concludes that a structured ERM framework is vital to address these vulnerabilities and prevent operational disruptions. The study recommends a dual-path mitigation framework: preventive strategies (establishing written safety and operational SOPs, digitizing inventory systems, and enforcing ID-card-based logbooks for subsidized 3 kg LPG compliance) and corrective actions (enforcing real-time cylinder inspections, optimizing CCTV coverage, establishing proactive WhatsApp communication channels, and executing strict staff sanctions) to systematically improve long-term operational resilience.

Keywords: Enterprise Risk Management, mitigation strategy, operational risk, subsidized LPG, SME

References

Addara, O. Y. (2020). Analisis Pengendalian Risiko Operasional Berdasarkan Pendekatan Enterprise Risk Management (ERM) Pada PT Pupuk Sriwidjaja Cabang Yogyakarta. 2, 1–9.
Andani, M. A. (2025). Analisis Risiko Operasional Proses Produksi Alat Dapur Kayu Dengan Pendekatan Enterprise Risk Management (ERM): Studi Pada Umkm Cv Karya Winazar. (Doctoral dissertation, Nusa Putra University). https://repository.nusaputra.ac.id/id/eprint/1719/1/MELI%20AULIA%20ANDANI%20(Repo).pdf.
Apriliyani, I. K. A. B., & Onasis, D. (2023). Pengungkapan Enterprise Risk Management (Dimensi COSO ERM Framework), Uji Pengaruh Eksternal Auditor, Komisaris Independen, dan Komite Pemantau Risiko Pada Perbankan di Indonesia. 6(2), 323–329. https://ejournal.kompetif.com/index.php/akuntansikompetif/article/download/1354/945.
Darmawi, H. (2022). Manajemen Risiko. Bumi Aksara.
Daya, S., Fau, S., & Damanik, T. P. (2019). Analisis Risiko Operasional Dengan Pendekatan Metode ERM Pada JNE Telukdalam. Jurnal Riset Manajemen Dan Bisnis, 4(1), 42–51. https://paretostie.wordpress.com/wp-content/uploads/2019/12/analisis-risiko-opersional-dengan-pendekatan-metode-erm-pada-jne-telukdalam.pdf.
Hardiyanti, K., & Oktaviani, N. (2025). Penerapan Enterprise Risk Management (ERM) Dalam Meningkatkan Kinerja Perusahaan Program Studi Akuntansi, Fakultas Ekonomi dan Bisnis, Universitas Jayabaya. 01(05). https://www.academia.edu/download/79522882/pdf.pdf.
Hasibuan, M. S. P. (2017). Manajemen: Dasar, Pengertian, dan Masalah. Bumi Aksara.
https://www.journal.unrika.ac.id/index.php/jurnaldms/article/download/1699/1252.
Husdiana, R. Y., Nuryaman, H., & Sumarsih, E. (2025). Analisis Risiko Operasional pada Agroindustri Gula Semut Berdasarkan Pendekatan Enterprise Risk Management (ERM). Jurnal Agristan, 7(1), 13-34. https://www.academia.edu/download/79522882/pdf.pdf.
Islam, F. I., Jatinika, S., Malinda, A. T., Ramadani, D. S., & Hanafi. (2026). Pengendalian Manajemen Risiko Berbasis ERM untuk Keberlanjutan Perusahaan. STRATEGIA: Jurnal Ilmu Manajemen & Ekonomi, 1(1). https://jurnal.al-ihsan.or.id/index.php/strategia/article/download/62/15.
Islam, F. I., Jatinika, S., Malinda, A. T., Ramadani, D. S., & Hanafi. (2026). Pengendalian Manajemen Risiko Berbasis ERM untuk Keberlanjutan Perusahaan. STRATEGIA: Jurnal Ilmu Manajemen & Ekonomi, 1(1).

Kristiana, R., Rochman, A., Yusuf, M., Bagho, S., Sutikno, Hafidah, A., Wedhasari, T., Sukwika, T., Saepudin, A., & Afriansyah. (2022). Manajemen Risiko. In CV Mega Press Nusantara.
Maysaroh, S. (2024). Analisis Manajemen Risiko Operasional Pada Usaha 99 Bakery Jember (Skripsi, Universitas Islam Negeri Kiai Haji Achmad Siddiq Jember).
Meutia, Bakhtiar, F. A. L. (2019). Analisis Manajemen Risiko Operasional dengan Pendekatan ISO 31000. 5(September), 1689–1695. https://doi.org/10.33998/jakakom.v5i2.
Muharam, R. S., Rusli, B., & Karlina, N. (2025). Manajemen Risiko Fiskal dalam Kebijakan Subsidi LPG 3 Kg : Studi Kasus di Provinsi Jawa Barat. 4(3), 278–296. Mamen: Jurnal Manajemen. https://doi.org/10.55123/mamen.v4i3.5326.
Robbins, S. P., & Coulter, M. (2007). Manajemen (Edisi Kedelapan). Erlangga.
Septi, Haryani, D. (2018). Analisis Risiko Operasional Berdasarkan Pendekatan Enterprise Risk Management (ERM) Pada PT Swakarya Indah Busana Tanjungpinang Operational Risk Analysis Based on Enterprise Risk Management (ERM) Approach At PT Swakarya Indah Busana Tanjungpinang. Dimensi, 7(2), 357–367.