Job Satisfaction as A Mediator On Employee Performance: The Influence of Organizational Culture, Transformational Leadership, and Work Motivation On KAN Jabung Syari'ah Jawa Timur
Keywords:
employee performance, job satisfaction, organizational culture, transformational leadership, work motivation
Abstract
This study aims to examine the influence of organizational culture, transformational leadership, and work motivation on employee performance through job satisfaction as a mediator variable. The research method uses quantitative descriptive. Data collection from primary sources through questionnaires distributed to employees of the KAN Jabung Syari'ah Jawa Timur office. The study population amounted to 169 people so that the sampling technique used cluster sampling resulting in 163 respondents. The data analysis technique utilized (PLS-SEM) through SmartPLS software version 4. The results of the study indicate that organizational culture, transformational leadership, and job satisfaction have a positive and significant effect on employee performance, but work motivation does not show a significant effect. Organizational culture, transformational leadership, and work motivation positively and significantly influence job satisfaction. Job satisfaction mediates the influence of organizational culture, transformational leadership, and work motivation on employee performance. These findings indicate that job satisfaction as a mediator variable has a very vital role in bridging the relationship between organizational culture, transformational leadership, and work motivation on employee performance at KAN Jabung Syari'ah Jawa Timur. The theoretical implications of the study contribute to the literature and the development of theories regarding motivation fulfillment to improve employee performance. Practical implications suggest the importance of organizations in designing strategies, policies, and programs that motivate employees according to their needs.
References
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Latan, H. (2018). PLS path modeling in hospitality and tourism research: The golden age and days of the future past. Applying Partial Least Squares in Tourism and Hospitality Research, 53–83.
Lee, C.-C., Yeh, W.-C., Yu, Z., & Lin, X.-C. (2023). The relationship between leader emotional intelligence, transformational leadership, and transactional leadership and job performance: A mediator model of trust. Heliyon, 9(8).
Lin, Y. (2021). A study on the relationship between project management competency, job performance and job motivation in the e-commerce industry. Measuring Business Excellence, 25(1), 24–57.
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Motowidlo, S. J., Borman, W. C., & Schmit, M. J. (2014). A theory of individual differences in task and contextual performance. In Organizational citizenship behavior and contextual performance (pp. 71–83). Psychology Press.
Pieterse, A.N., Van Knippenberg, D., Schippers, M., & Stam, D. (2010). Transformational and transactional leadership and innovative behavior: The moderating role of psychological empowerment. Journal of Organizational Behavior, 31(4), 609–623.
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Pracoyo, N.A., Tubastuvi, N., Sanioso, S.B., & Wahyimi, S. (2022). Determinants of employee performance: The mediating role of job satisfaction. International Journal of Research in Business and Social Science, 11(2), 144–156.
Pujiono, B., Setiawan, M., & Wijayanti, R. (2020). The effect of transglobal leadership and organizational culture on job performance-Inter-employee trust as Moderating Variable. International Journal of Public Leadership, 16(3), 319–335.
Puni, A., Mohammed, I., & Asamoah, E. (2018). Transformational leadership and job satisfaction: the moderating effect of contingent rewards. Leadership & Organization…. https://doi.org/10.1108/LODJ-11-2017-0358
Qalati, S.A., Zafar, Z., Fan, M., Limón, MLS, & Khaskheli, M.B. (2022). Employee performance under transformational leadership and organizational citizenship behavior: A mediated model. Heliyon, 8(11).
Robbins, S.P., Judge, T.A., & Millett, B. (2015). OB: the essentials. Pearson Higher Education AU.
Schein, E. H. (2010). Organizational culture and leadership (Vol. 2). John Wiley & Sons.
Siswanto, S., & Yuliana, I. (2022). Linking transformational leadership with job satisfaction: the mediating roles of trust and team cohesiveness. Journal of Management Development, 41(2), 94–117.
Skopak, A., & Hadzaihmetovic, N. (2022). The impact of transformational and transactional leadership style on employee job satisfaction. International Journal of Business and Administrative Studies, 8(3), 113.
Smollan, R. K., & Mooney, S. K. (2024). The bright side and dark side of performance expectations: the role of organizational culture and the impact on employee performance and wellbeing. International Studies of Management & Organization, 1–20.
Sonnentag, S., & Frese, M. (2002). Performance concepts and performance theory. Psychological Management of Individual Performance, 23(1), 3–25.
Viswesvaran, C., & Ones, D. S. (2000). Perspectives on Models of Job Performance. International Journal of Selection and Assessment, 8(4), 216–226. https://doi.org/https://doi.org/10.1111/1468-2389.00151
Wolor, CW, Ardiansyah, A., Rofaida, R., Nurkhin, A., & Rababah, MA (2022). Impact of toxic leadership on employee performance. Health Psychology Research, 10(4), 57551.
Wuryania, E., Rodlib, AF, Sutarsib, S., Dewib, NN, & Arifb, D. (2021). Analysis of decision support system on situational leadership styles on work motivation and employee performance. Management Science Letters, 11, 365–372.
Aisha, A., Kuspriandai, D., & Prasetyaningtyas, SW (2024). The Sustainable Human Resources Strategy Post-Merger: Case From Sharia Banking Employees In Jakarta. E3S Web of Conferences, 571, 1008.
Alemu Ambo, A. (2024). The effect of organizational culture on trainers' job satisfaction in the Addis Ababa City Administration, Ethiopia. Cogent Business & Management, 11(1), 2375999.
Alwali, J., & Alwali, W. (2022). The relationship between emotional intelligence, transformational leadership, and performance: A test of the mediating role of job satisfaction. Leadership & Organization Development Journal, 43(6), 928–952.
Armstrong, M. (2006). A handbook of human resource management practices. Kogan Page Publishers.
Aung, Z.M., San Santoso, D., & Dodanwala, T.C. (2023). Effects of demotivational managerial practices on job satisfaction and job performance: Empirical evidence from Myanmar's construction industry. Journal of Engineering and Technology Management, 67, 101730.
Avolio, B. J., Bass, B. M., & Jung, D. I. (1999). Re-examining the components of transformational and transactional leadership using the Multifactor Leadership. Journal of Occupational and Organizational Psychology, 72(4), 441–462.
Cao, THV, Chai, DS, Nguyen, LP, Nguyen, HTH, Han, CS, & Park, S. (2024). Learning organization and employee performance: the mediating role of job satisfaction in the Vietnamese context. The Learning Organization.
Chi, H., Vu, T., Nguyen, H. V., & Truong, T. H. (2023). How financial and non–financial rewards moderate the relationship between transformational leadership, job satisfaction, and job performance. Cogent Business & Management, 10(1), 2173850.
Curado, C., & Santos, R. (2022). Transformational leadership and work performance in health care: the mediating role of job satisfaction. Leadership in Health Services, 35(2), 160–173.
Dawson, M., Guchait, P., Russen, M., Wang, X., & Pasamehmetoglu, A. (2023). Hospitality organizational culture: impact on employee's job satisfaction, organizational citizenship behaviors, service recovery performance, and intention to leave. Journal of Human Resources in Hospitality & Tourism, 22(3), 460–488.
Deogaonkar, A., & Nanoty, S. (2023). Moderated mediation between organizational culture and employee performance: the role of similarities in religious teachings and high-performance managerial practices. Journal of Indian Business Research, 15(2), 243–261.
Donkor, F., Sekyere, I., & Oduro, F. A. (2022). Transformational and transactional leadership styles and employee performance in public sector organizations in Africa: A comprehensive analysis in Ghana. Journal of African Business, 23(4), 945–963.
EA, L. (1976). The nature and causes of job satisfaction. Handbook of Industrial and Organizational Psychology.
Gencer, G., Atay, H., Gurdogan, A., & Colakoglu, U. (2023). The relationship between organizational culture, organizational silence and job performance in hotels: the case of Kuşadasi. Journal of Hospitality and Tourism Insights, 6(1), 70–89.
Hair, J.F., Risher, J.J., Sarstedt, M., & Ringle, C.M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24.
Hariance, R., Noer, M., Ridwan, E., & Hasnah, H. (2021). Build a strong agribusiness institution through collective action. IOP Conference Series. Earth and Environmental Science, 741(1). https://doi.org/https://doi.org/10.1088/1755-1315/741/1/012078
Hilton, S.K., Madilo, W., Awaah, F., & Arkorful, H. (2021). Dimensions of transformational leadership and organizational performance: the mediating effect of job satisfaction. Management Research Review, 46(1), 1–19.
Idris, M., & Hidayat, R. (2024). The Influence of Work Motivation and Work Environment on Job Satisfaction and Its Impact on the Performance of Bank Mandiri Employees Palembang City. Revista De Gestão Social E Ambiental, 18(6), e05786–e05786.
Kahar, JS, & Susila, A. (2012). The Main Points of Bung Hatta's Thoughts. Yogyakarta: Mata Padi Pressindo.
Khattak, M.N., Zolin, R., & Muhammad, N. (2020). Linking transformational leadership and continuous improvement: The mediating role of trust. Management Research Review, 43(8), 931–950.
Koopmans, L. (2014). Measuring individual work performance.
Kumari, K., Barkat Ali, S., Un Nisa Khan, N., & Abbas, J. (2021). Examining the role of motivation and reward in employees' job performance through mediating effect of job satisfaction: An empirical evidence. International Journal of Organizational Leadership, 10(4), 401–420.
Kusmiati, E., Masyita, D., Febrian, E., & Cahyandito, MF (2023). A study on the determinants of successful performance of Indonesian cooperatives. International Journal of Social Economics, 50(9), 1285–1301. https://doi.org/10.1108/IJSE-02-2022-0078
Kusumah, AI, Indrayanto, A., & Setiawan, I. (2021). A mediating and moderating role on employee performance appraisal. Management Research Review, 44(12), 1639–1659.
Latan, H. (2018). PLS path modeling in hospitality and tourism research: The golden age and days of the future past. Applying Partial Least Squares in Tourism and Hospitality Research, 53–83.
Lee, C.-C., Yeh, W.-C., Yu, Z., & Lin, X.-C. (2023). The relationship between leader emotional intelligence, transformational leadership, and transactional leadership and job performance: A mediator model of trust. Heliyon, 9(8).
Lin, Y. (2021). A study on the relationship between project management competency, job performance and job motivation in the e-commerce industry. Measuring Business Excellence, 25(1), 24–57.
Luthans, F. (2011). Organizational Behavior: An Evidence-based Approach. McGraw-Hill/Irwin. https://books.google.co.id/books?id=8Q37QQAACAAJ
Majid, MSA, Azhari, A., Faisal, F., & Fahlevi, H. (2022). WHAT DETERMINES COOPERATIVES' PRODUCTIVITY IN INDONESIA? A-TWO STAGE ANALYSIS. Economics & Sociology, 15(1), 56–77. https://doi.org/https://doi.org/10.14254/2071-789X.2022/15-1/4
Mishra, S., Singh, S., & Tripathy, P. (2020). Linkage between employee satisfaction and employee performance: A case in banking industry. Global Business Review, 0972150920970351.
Motowidlo, S. J., Borman, W. C., & Schmit, M. J. (2014). A theory of individual differences in task and contextual performance. In Organizational citizenship behavior and contextual performance (pp. 71–83). Psychology Press.
Pieterse, A.N., Van Knippenberg, D., Schippers, M., & Stam, D. (2010). Transformational and transactional leadership and innovative behavior: The moderating role of psychological empowerment. Journal of Organizational Behavior, 31(4), 609–623.
Pinder, C. C. (1984). Work motivation: Theory, issues, and applications. (No Title).
Pracoyo, N.A., Tubastuvi, N., Sanioso, S.B., & Wahyimi, S. (2022). Determinants of employee performance: The mediating role of job satisfaction. International Journal of Research in Business and Social Science, 11(2), 144–156.
Pujiono, B., Setiawan, M., & Wijayanti, R. (2020). The effect of transglobal leadership and organizational culture on job performance-Inter-employee trust as Moderating Variable. International Journal of Public Leadership, 16(3), 319–335.
Puni, A., Mohammed, I., & Asamoah, E. (2018). Transformational leadership and job satisfaction: the moderating effect of contingent rewards. Leadership & Organization…. https://doi.org/10.1108/LODJ-11-2017-0358
Qalati, S.A., Zafar, Z., Fan, M., Limón, MLS, & Khaskheli, M.B. (2022). Employee performance under transformational leadership and organizational citizenship behavior: A mediated model. Heliyon, 8(11).
Robbins, S.P., Judge, T.A., & Millett, B. (2015). OB: the essentials. Pearson Higher Education AU.
Schein, E. H. (2010). Organizational culture and leadership (Vol. 2). John Wiley & Sons.
Siswanto, S., & Yuliana, I. (2022). Linking transformational leadership with job satisfaction: the mediating roles of trust and team cohesiveness. Journal of Management Development, 41(2), 94–117.
Skopak, A., & Hadzaihmetovic, N. (2022). The impact of transformational and transactional leadership style on employee job satisfaction. International Journal of Business and Administrative Studies, 8(3), 113.
Smollan, R. K., & Mooney, S. K. (2024). The bright side and dark side of performance expectations: the role of organizational culture and the impact on employee performance and wellbeing. International Studies of Management & Organization, 1–20.
Sonnentag, S., & Frese, M. (2002). Performance concepts and performance theory. Psychological Management of Individual Performance, 23(1), 3–25.
Viswesvaran, C., & Ones, D. S. (2000). Perspectives on Models of Job Performance. International Journal of Selection and Assessment, 8(4), 216–226. https://doi.org/https://doi.org/10.1111/1468-2389.00151
Wolor, CW, Ardiansyah, A., Rofaida, R., Nurkhin, A., & Rababah, MA (2022). Impact of toxic leadership on employee performance. Health Psychology Research, 10(4), 57551.
Wuryania, E., Rodlib, AF, Sutarsib, S., Dewib, NN, & Arifb, D. (2021). Analysis of decision support system on situational leadership styles on work motivation and employee performance. Management Science Letters, 11, 365–372.
Published
2025-08-09
How to Cite
Mochammad Bachtiar Affandie, Danardana Murwani, & Madziatul Churiyah. (2025). Job Satisfaction as A Mediator On Employee Performance: The Influence of Organizational Culture, Transformational Leadership, and Work Motivation On KAN Jabung Syari’ah Jawa Timur. International Journal of Business and Quality Research, 3(03), 165-182. https://doi.org/10.63922/ijbqr.v3i03.2186
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